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Resetting App Data/Reinstalling the App

  • Updated

If you need to reset your app data, we recommend re-installing the app. Let's walk through how to do that with minimal friction

 

Reset Cloud Credentials

First, we'll Reset Cloud Credentials to release your current Device's license so that we don't have to do that through the Portal later.

    1. From the home screen, tap "Settings"


    2. From there, scroll down and tap "Reset Cloud Credentials"


    3. Tap "Yes" to confirm that you want to reset your app's credentials and release the Device license

Uninstall the app

This will vary based on your Device and operating system version. If you're not sure how to do this, we recommend leveraging a search engine and typing "uninstall app on [your device name, no brackets]"

Reinstall the app

Through either the App Store or Google Play store, re-install the InspectARide app. 

Reconnect Your Device

Now that you've got a fresh app install, we'll reconnect your Device to your account. This can be accomplished by following the steps in this guide, which basically boils down to, from the home screen, tapping 'Set Up Cloud' from the home screen and logging in with your Portal User's Email and Password: https://help.inspectaride.com/hc/en-us/articles/7923810362644-How-To-Connect-a-Device-to-Your-InspectARide-Cloud-Drive 

What If the App Tells Me I Don't Have Enough Devices to Connect?

This probably means that you uninstalled the app before resetting your Cloud Credentials. That's okay! We can fix that by following this guide: https://help.inspectaride.com/hc/en-us/articles/29228113606420-How-to-Remove-a-Device 

 

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